Privacy Policy

Prajnova Health
Last updated: April 21, 2026

1. Introduction

Welcome to Prajnova ("we," "our," or "us"). Prajnova is a Continuous Health Intelligence platform that helps you understand and act on your personal health data. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.

This Privacy Policy applies to the Prajnova web application, APIs, and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, password, and profile details you enter during registration.

  • Health profile: conditions, medications, allergies, lifestyle information, and other health context you voluntarily enter.

  • Health documents: lab reports, medical records, and other documents you upload.

  • Context documents: personal health notes or records you add to improve AI assistance.

  • Chat messages: conversations you have with the Nova AI assistant.

2.2 Information from Connected Integrations

When you connect a third-party health integration (such as Apple Health, Fitbit via Google Health, or others), we receive and store data you authorize, which may include:

  • Activity data: steps, distance, active calories, workout sessions

  • Biometric data: weight, body fat percentage, BMI, resting heart rate

  • Sleep data: sleep duration, sleep stages, sleep score

  • Metabolic data: blood glucose readings

  • Other health metrics exported from your device or app

You control which integrations are connected and may disconnect them at any time.

2.3 Information Collected Automatically

  • Log data: IP address, browser type, pages visited, timestamps, and error logs.

  • Usage data: features used, session duration, and interaction patterns.

  • Device information: operating system, browser version, and screen resolution.

We do not use cookies for advertising or cross-site tracking. We use session cookies solely to maintain your authenticated session.

3. How We Use Your Information

We use your information to:

  • Provide the Service: process and store your health data, generate AI-powered insights, and display trends and metrics.

  • Power AI assistance: pass relevant health context to our AI providers (OpenAI, Anthropic) to generate personalised responses in the Nova chat interface.

  • Improve the Service: understand how features are used and identify and fix technical issues.

  • Communicate with you: send account-related notices, security alerts, and product updates (you may opt out of non-essential communications at any time).

  • Ensure security: detect fraud, abuse, and unauthorised access.

We do not sell your personal data or health information to third parties. We do not use your health data for advertising purposes.

4. AI Processing and Third-Party AI Providers

Prajnova uses large language model (LLM) services to power the Nova AI assistant and lab report analysis. When you interact with these features, relevant portions of your health data and conversation history may be sent to our AI providers for processing.

Current AI providers:

  • OpenAI (openai.com)

  • Anthropic (anthropic.com)

Data sent to AI providers is used solely to generate your response and is governed by their respective data processing agreements. We configure these services in API mode, which means your data is not used to train their models by default. Please review the privacy policies of these providers for their data handling practices.

You can reduce the context sent to AI providers by removing health documents or clearing context from your account settings.

5. Data Storage and Security

  • Your data is stored in encrypted databases hosted on secure cloud infrastructure.

  • Passwords are hashed using industry-standard algorithms and never stored in plain text.

  • Data in transit is encrypted using TLS 1.2 or higher.

  • Access to production systems is restricted and audited.

  • We retain your data for as long as your account is active. You may request deletion at any time (see Section 8).

While we implement strong security measures, no system is completely immune to risk. We encourage you to use a strong password and to notify us immediately if you suspect unauthorised access to your account.

6. Data Sharing

We do not sell your data. We share your information only in the following limited circumstances:

RecipientPurposeAI providers (OpenAI, Anthropic)Generating AI responses and analysisCloud infrastructure providersHosting and storing dataAuthentication providers (Google, Apple)Optional OAuth sign-inLegal authoritiesWhen required by law or to protect rights

Any third-party service provider we engage is contractually obligated to handle your data only as directed by us and in accordance with applicable privacy law.

7. Health Data and Sensitive Information

Health data is among the most sensitive personal information. We treat it accordingly:

  • We do not share your health data with insurers, employers, pharmaceutical companies, or data brokers.

  • We do not use your health data to make decisions that legally or significantly affect you.

  • Lab reports and uploaded documents are stored securely and accessible only to you and the AI services used to analyse them on your behalf.

  • You may delete individual documents, integrations, or your entire account and all associated data at any time.

Important: Prajnova is not a covered entity under HIPAA and does not provide a HIPAA-compliant service at this time. Do not use Prajnova as your primary medical record system.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.

  • Correction: request that inaccurate data be corrected.

  • Deletion: request deletion of your account and all associated data.

  • Portability: request your data in a machine-readable format.

  • Objection: object to certain processing activities.

  • Withdraw consent: disconnect integrations or delete data at any time through account settings.

To exercise any of these rights, contact us at privacy@prajnova.com. We will respond within 30 days.

9. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal obligations. Anonymised, aggregated data (with no personally identifiable information) may be retained for product improvement purposes.

10. Children's Privacy

Prajnova is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice in the app. The "last updated" date at the top of this page reflects the most recent revision. Your continued use of the Service after the effective date of a revised policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy:

Email: privacy@prajnova.com
Website: prajnova.com

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